When you visit the Service, we and our third-party service providers, receive and record information on our server logs from your browser, including your IP address, and from cookies and similar technology. Cookies are small text files placed in visitors’ computer browsers to store their preferences. Most browsers allow you to block and delete cookies. However, if you do that, the Service may not work properly.
When customers sign up for Convertfly we collect information to better serve them such as their name, email, business, website and Facebook pages. We also collect information about their clicks and activity with the product to provide them with improved product features and personalized helpful messages.
When we collect the personal information described above, Convertfly is a data controller.
In that case, we process your data for purposes of information on our products, improving our products and for marketing purposes. We do so based on the consent you have expressly and freely given to us and that you can withdraw easily at any time by clicking on the “unsubscribe” link at the bottom of our newsletter or alternatively by contacting us by email at [email protected] .
When you as a business add the Convertfly Shopify app to your store, we are sending information and updates on our products to you by using the email address provided by Shopify when you install our app. We do so based on the consent you have expressly and freely given to our partner to share your email with apps you install and receive product information from them. You can always withdraw your consent easily at any time by clicking on the "unsubscribe" link at the bottom of our newsletter or alternatively by contacting us by email at [email protected] .
We also collect information from public sources and social networks in compliance with the data protection rules herein described.
Any end-user using a bot provides public information to that bot which includes Name, Gender and their profile photo. Any other information gathered directly from the bot must be explicitly asked of them either by requiring them to write text or click a button in the bot. We do get relevant information from third parties such as Shopify (see Third Party section below). Convertfly customers can choose to collect information about the end-users using their bots by asking them questions within the bot. This may include information such as email, address or other personally identifiable information. The end-user can choose to answer or not.
In regards to this data, Convertfly is the data processor and our customers are the data controller. If you wish your information to be removed from a bot you are using, please contact the company directly.
How Long Do We Keep your Data?
In the case where we are the data controller, Convertfly will only keep and store your data for as long as it is necessary for us to fulfil the purposes for which they were collected.
In the case where we are the data processor, we will only keep and store data for as long as it is necessary to fulfil the purposes of our customers, in accordance with what our customer decides as data controller.
We do not use user data to make automated decisions that could cause legal harm to the user.
Here is a list of the third parties we use and how Convertfly uses them
You can email Convertfly at [email protected] and we will be happy to provide you with information about your data, remove your data or help in any way related to your privacy questions.
Convertfly is a data processor, not a data controller. We are building a feature that would allow an end-user to remove their bot data directly from the bot but users should still contact the data controller (i.e. the company they are talking to in the bot) to be sure their data is removed since data can be exported from our system.
In accordance with the European Genera Data Protection Regulation (GDPR), each user has a right to access, rectify and erase personal data and object to the processing or to automated decision making, by writing at [email protected] .
In accordance with the GDPR you also have the right to lodge a complaint to us by writing at [email protected] or to a data protection authority.
By exercising this right, you can ask us if your data are being processed and ask information about what kind of processing operations are implemented.
You can also request an access to your processed data and ask for a copy of them too.
By exercising this right, you can ask us to rectify, change, update any of your personal data that are being processed by us.
By exercising this right, you can ask us to erase your personal data when the processing is no longer necessary. However, in some cases, we will not be able to comply with your request if there is legal obligation we have to comply with. In such cases, we will notify theses legal reasons to you.
With this right, you have the possibility to obtain your data and also request the transmission of these data to another controller. You can request the transfer of your data only if the processing operations we are carrying out are automated and if you gave us your consent for such processing or if it is needed for the execution of a contract.
You have the right to object to the processing operations for where we believe we have a legitimate interest to process your data.
You also have the right to object to your processing operations for direct marketing purposes at any time.
By exercise this right, you can ask us to interrupt the processing of your data in special cases such as when you want to rectify your data or when you object to the processing operations carried out based on our legitimate interest.
The personal data we collect from you are being transferred to the United States and may be processed globally. When transferring your personal data outside of the European Economic Area ("EEA"), we will ensure a similar degree of protection if afforded to it by ensuring appropriate safeguards, as required by law, are in place. When transferring your data to the United States, we ensure that the entities to where the data are being transferred have joined the "EU/US Privacy Shield Framework" approved by the European Commission.